FAQ's

HOW DO I KNOW WHICH MEN'S BOOT OR SHOE SIZE TO ORDER?
  1. Order the size that you normally wear in leather boots or dress shoes
  2. Don't order the same size that you wear in running/athletic shoes. Athletic shoes tend to run 1/2 to 1 full size larger than our leather boots and shoes.
  3. If you are between sizes, we recommend choosing the smaller size. Example: "I wear a 10 but sometimes I wear 10.5" — Order the size 10!
  4. Of our customers who order the wrong size, most of them order 1/2 a size too large.

Men's boots and shoes can be ordered here. Still unsure? Send us an email. We'd love to help you out.

 

HOW DO I KNOW WHICH WOMEN'S BOOT OR SHOE SIZE TO ORDER?

Our women's shoes fit true to size. We suggest ordering the same size that you wear in other leather boots or leather dress shoes. If you are between sizes, we recommend ordering the larger size.

Note: "The Marie" tends to fit a bit looser in the heel due to the style. Customers have found success ordering a half size down in these. Women's boots and shoes can be ordered here. Still unsure? Send us an email. We'd love to help you out.

 

WHERE ARE YOU LOCATED? DO YOU HAVE ANY STORES?

We're based in Dallas, Texas. We're currently only selling online in our store and don't have a brick and mortar location. But who knows ... we may be coming to a store near you!

 

WHERE ARE YOUR BOOTS AND SHOES MADE?

All of our boots and shoes are handcrafted in Mexico (Leon) by highly skilled craftsmen generations of footwear experience at top-notch manufacturing facilities. We're not willing to compromise when it comes to quality in our products but also the quality of life and ethical standards for the men and women that work so hard to bring you Marciante and Company. If you want to know more about our process, feel free to email us!

 

HOW CAN I RETURN OR EXCHANGE MY BOOTS?

Our desire is that these become your new favorite boots. If they aren't, you can exchange or return your boots for free within the U.S. as long as:

  1. Your items are unworn, undamaged, in re-sellable condition, (i.e. no creases or wear on soles,) and in their original packaging.
  2. Your return request is submitted within 15 days of receiving original order.

You can read our full return policy here. For more information or to begin the process of returning/exchanging your boots, please send us an email and we'll be happy to help you!

 

HOW DO I CLEAN MY BOOTS?

There's nothing worse than the very first scuff on a brand new pair of shoes! We're here to help. First things first, it's important to remember that leather is a cowhide, so it's going to show scratches, marks, and scuffs—all of these add character to the leather over its lifetime. That's part of the beauty of leather compared to other materials. That being said, we want to help you keep your Marciante and Company shoes looking fresh!

For our suede footwear, this is a must-have kit to keep them looking good as new.

 

HOW CAN I ORDER WIDE OR OTHER UNAVAILABLE SIZES?

We want to make sure anyone and everyone can find a pair of high-quality leather shoes regardless of size. Because of the nature of inventory, we can't keep every size in stock at all times, but we're always willing to do a special order for you.

Please note that special orders are essentially made to order so the wait time is longer than just ordering shoes from the inventory on our website. We promise it will be worth the wait and you'll be thrilled with your tailor-made shoes in the end. Just send us an email and we'll help you get the process started.